At l999, your personal data is handled with the same care and precision we apply to every other aspect of the platform. This Privacy Policy explains what information l999 collects from you, why we collect it, how it is used, who it may be shared with, how long it is retained, and what rights you hold over your own data as an l999 player.
Six key principles that define how l999 handles your personal information — full details in the policy below
All personal and financial data transmitted between your device and l999 is protected by 256-bit SSL encryption. Your data is stored on secured servers with access controls, intrusion detection, and encryption at rest. l999 does not compromise on data security.
l999 only collects and processes your personal data where a lawful basis exists — including contractual necessity (running your account), legal obligation (KYC and anti-money laundering requirements under our gaming licence), and legitimate interest (platform security and fraud prevention).
l999 collects only the data that is strictly necessary to provide the services you request and to comply with our legal obligations. We do not collect excessive or irrelevant personal information. Data we no longer need is deleted or anonymised in accordance with our retention policy.
As a holder of an international gaming licence, l999 is legally required to verify player identities and comply with anti-money laundering regulations. KYC data you provide is used solely for compliance purposes and is handled with strict confidentiality by trained staff.
You have the right to access, correct, and request deletion of your personal data held by l999, subject to applicable legal obligations. You may also object to certain processing, request data portability, and withdraw any consent you have given. Contact l999 support to exercise any of these rights.
l999 uses essential, functional, and analytical cookies to deliver and improve the platform experience. We do not sell your browsing data or cookie profiles to third-party advertisers. You may manage non-essential cookie preferences through the l999 cookie settings interface.
l999 ("l999," "we," "us," "our") is Pakistan's trusted online casino and sports betting platform, operating at l999.lol. As the operator of the l999 platform, we are committed to protecting the privacy and personal data of every player, visitor, and user who interacts with our services.
This Privacy Policy sets out in clear, plain language how l999 collects, uses, stores, discloses, and protects your personal information. It applies to all personal data collected through the l999 website at l999.lol, the registration process, deposit and withdrawal transactions, gameplay sessions, customer support interactions, and any communications you have with l999 via email or other channels.
l999 operates under an international gaming licence. Our data handling practices are governed by the requirements of that licence and applicable data protection standards. We take our privacy obligations seriously — not because a regulator requires it, but because the trust of our players from Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan is something we work to earn and maintain every day.
This policy applies to all players, including those who have registered an l999 account, those who are browsing the l999 website without an account, and those who have contacted l999 support. If you do not agree with this Privacy Policy, you should not use the l999 platform.
For the purposes of applicable data protection law, l999 is the data controller in respect of all personal data collected through the l999 platform. As data controller, l999 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.
l999 operates the platform under an international gaming licence. The regulatory framework under which that licence is held includes data protection requirements that l999 is obligated to comply with as a condition of ongoing licence validity.
If you have any questions about how l999 processes your personal data, or wish to exercise any of your data subject rights as described in Section 11 below, you may contact l999's data protection contact via the email address provided at the end of this policy.
l999 collects the following categories of personal data from players and website users:
l999 collects personal data through the following means:
| Collection Method | Data Collected |
|---|---|
| Account Registration | Name, date of birth, mobile number, username, and password (stored as a one-way hash — never in plain text). |
| KYC Verification Process | Government-issued ID documents, address proof, and selfie photographs submitted for identity verification. |
| Deposits & Withdrawals | Payment method references, transaction amounts, and timestamps generated during financial transactions. |
| Platform Usage | Game session data, betting activity, navigation patterns, and feature usage — collected automatically via server logs and analytics. |
| Cookies & Tracking | Session cookies, preference data, and analytical data collected via browser cookies. See Section 10 for full cookie details. |
| Customer Support | Information you provide when contacting l999 support via email, including account details and the content of your query. |
| Third-Party Verification | Identity and address verification results from third-party KYC and anti-fraud service providers used by l999 to fulfil its licensing obligations. |
l999 uses the personal data we collect for the following purposes:
To create and maintain your l999 account, verify your identity, manage your PKR wallet balance, process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to communicate with you about your account status and transaction confirmations.
To operate the l999 gaming platform, deliver game results, record and settle sports bets, manage Rummy tournaments and Kalaka Bingo rooms, and process bonus credits and promotional offers to your account.
To fulfil the requirements of l999's international gaming licence, including Know Your Customer (KYC) verification, anti-money laundering (AML) checks, age verification to confirm you are 21 or above, and responsible gaming monitoring obligations. These are legal requirements that l999 cannot waive, and data processing for these purposes will continue for as long as your account is active and for the required period thereafter.
To detect, investigate, and prevent fraud, bonus abuse, money laundering, account takeover attempts, multi-accounting, and other forms of prohibited conduct on the l999 platform. This includes analysis of login patterns, transaction behaviour, device fingerprints, and game session data.
To analyse how players use the l999 platform — which games are most popular, where players encounter difficulties, how the mobile experience performs on different devices and network conditions across Pakistan — in order to improve the platform, fix bugs, and develop new features.
To respond to queries, resolve complaints, process responsible gaming requests such as deposit limit changes and self-exclusion, and maintain records of your support history for quality assurance purposes.
To send you information about l999 promotions, new games, PSL season offers, and other platform news — but only where you have consented to receive such communications or where l999 has a legitimate interest in communicating with existing players. You may opt out of marketing communications at any time. See Section 14 for details.
l999 processes your personal data on the following legal bases:
l999 does not sell your personal data to any third party. We share personal data only in the following defined circumstances:
Your payment transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — as required to process deposits and withdrawals on your behalf. These providers operate under their own data protection policies and are not permitted to use your data for any purpose beyond payment processing.
Where l999 uses a third-party KYC or identity verification service to fulfil its licensing obligations, your identity documents and personal information may be shared with that provider. Such providers are bound by confidentiality obligations and may only process your data for verification purposes as instructed by l999.
Game providers whose titles appear in the l999 casino lobby may receive limited technical data (such as player session identifiers) necessary to operate the game. These partners do not receive your identity, financial, or contact data and operate under data processing agreements with l999.
l999 will disclose personal data to regulators, law enforcement agencies, or other governmental authorities where required to do so by law, by court order, or by the requirements of our international gaming licence. Such disclosures will be made in accordance with applicable legal process and will be limited to the minimum data required.
In the event of a merger, acquisition, or sale of all or part of l999's business, personal data held by l999 may be transferred to the relevant successor entity. Affected players will be notified of any such transfer and the new entity's privacy practices prior to the transfer taking effect, to the extent practicable.
l999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, and accounting obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Gaming licence requirements; AML obligations |
| Financial Transaction Records | 7 years from transaction date | Anti-money laundering and financial record-keeping obligations |
| KYC Documents | 5 years from account closure | Regulatory requirement under international gaming licence |
| Game Session Records | 5 years from session date | Dispute resolution; responsible gaming monitoring; licence compliance |
| Customer Support Records | 3 years from last interaction | Quality assurance; dispute reference |
| Marketing Consent Records | 3 years from last interaction or until consent withdrawn | Demonstrating lawful basis for marketing communications |
| Technical & Log Data | 13 months from collection | Security monitoring; fraud detection; platform analytics |
At the end of the applicable retention period, l999 will securely delete or anonymise your personal data so that it can no longer be associated with you. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.
l999 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
l999 uses cookies and similar tracking technologies to operate the platform effectively and to understand how players use our services. A cookie is a small text file placed on your device by a website that stores information about your session or preferences.
These cookies are strictly necessary for the l999 platform to function. They manage your login session, maintain your account state, process your transactions, and enable security features. The l999 platform cannot function without essential cookies and they are placed automatically when you use the site. No consent is required for essential cookies.
Functional cookies remember your preferences on l999 — such as your preferred game lobby view, language settings, and responsible gaming tool selections. These cookies improve your experience but are not essential. You may opt out of functional cookies without affecting your ability to use l999.
Analytical cookies allow l999 to measure how players interact with the platform — which pages are visited most, how long players remain on each section, where errors or navigation difficulties occur. This data is used in aggregate form to improve the platform and is not used to identify individual players. Consent is sought before analytical cookies are placed.
You may manage your cookie preferences through the l999 cookie settings available on the platform. You may also control cookies through your browser settings — however, blocking all cookies may prevent some l999 features from functioning correctly, including account login and payment processing.
As a person whose data l999 processes, you hold the following rights in relation to your personal information. To exercise any of these rights, please contact l999 support using the contact details in Section 16. l999 will respond to all verifiable data rights requests within 30 days.
Request a copy of the personal data l999 holds about you, the purposes for which it is processed, and how long it will be retained.
Request correction of inaccurate or incomplete personal data l999 holds about you. Account contact details can also be updated directly in your l999 account settings.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that override this right.
Request that l999 restrict processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data or while a complaint is being investigated.
Request a structured, machine-readable copy of the personal data you provided to l999, where processing is based on your consent or a contract with you.
Object to processing of your personal data where l999 relies on legitimate interests as the legal basis — including objecting to receiving direct marketing communications from l999 at any time.
The l999 platform is strictly intended for individuals who are 21 years of age or older. l999 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step during the l999 registration process and is enforced prior to any gaming activity being permitted.
If l999 discovers that an account has been registered by or used by an individual under the age of 21, the account will be immediately closed, all associated personal data will be deleted in accordance with our legal obligations, and any balance held in that account — including winnings — will be forfeited.
If you have reason to believe that a minor has accessed the l999 platform or provided personal data to l999, please contact us immediately at the email address in Section 16 so that we may take prompt action.
As an internationally licensed gaming operator serving Pakistani players, l999 may transfer your personal data to servers or service providers located in countries outside of Pakistan. Where such transfers occur, l999 takes steps to ensure that your data receives a level of protection equivalent to that which applies within Pakistan and under our licensing jurisdiction.
Transfers to third-party service providers operating in other countries — such as KYC verification providers, game providers, or cloud infrastructure partners — are governed by data processing agreements that include appropriate security and confidentiality obligations. l999 does not transfer personal data to countries without adequate data protection standards without implementing appropriate safeguards.
l999 may send you marketing communications about promotions, new games, PSL season bonus offers, and other l999 platform news. We will only send such communications where you have consented to receive them, or where l999 has a legitimate interest in communicating with you as an existing registered player about directly relevant offers and updates.
You may opt out of marketing communications from l999 at any time by:
Opting out of marketing communications will not affect your receipt of transactional communications — such as deposit confirmations, withdrawal processing updates, and account security alerts — which are sent on the basis of contractual necessity and cannot be opted out of while your l999 account remains active.
l999 reserves the right to update or amend this Privacy Policy at any time. We may make changes to reflect updates in applicable law, changes in our data processing practices, new features or services added to the l999 platform, or guidance from our licensing authority.
Material changes to this Privacy Policy will be communicated to registered players via the email address associated with their l999 account, and/or via a prominent notice displayed on the l999 platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment.
Continued use of the l999 platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amended Privacy Policy, you should discontinue use of the l999 platform and may request account closure as described in the l999 Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or l999's data processing practices, please contact the l999 data protection contact using the details below:
When submitting a data rights request, please include sufficient information to enable l999 to identify your account — your registered username and associated mobile number. Do not include your password in any correspondence with l999.
Thousands of Pakistani players trust l999 with their data and their deposits every day. Join them on Pakistan's most secure online casino and betting platform — in PKR, with JazzCash and EasyPaisa support.
21+ only. Gambling involves financial risk. Please play responsibly. l999 operates under an international gaming licence.